At CK Peptides, we are committed to supplying high-quality research-grade products. If you experience an issue with your order, please contact us and we will work to resolve it as quickly as possible.

Eligible Refunds

A refund, replacement or exchange may be offered in the following circumstances:

• The product arrives damaged or is found to have a verified quality defect.
• Your order is cancelled before it has been dispatched.
• There is an issue with your order that is approved by our customer support team following review.

Refund Requests

To request a refund or replacement, please contact us within 14 days of receiving your order.

When submitting a request, we may ask you to provide:

• Your order number or proof of purchase.
• Photographs of the product and packaging where applicable.
• A brief description of the issue.

Non-Eligible Refunds

Refunds will generally not be issued where:

• Products have been used contrary to their intended research-only purpose.
• Products have been incorrectly stored or handled after delivery.
• Products have been damaged after they have been delivered.
• The issue results from misuse, negligence, or failure to follow the supplied handling instructions.

Used or Opened Products

Requests relating to opened or partially used products will be assessed on a case-by-case basis. Approval of such requests remains at the sole discretion of CK Peptides.

Refund Processing

Once your request has been reviewed and approved, any refund will be processed using the original payment method. Please allow several working days for your payment provider to complete the transaction.

Contact Us

If you have any questions regarding shipping, returns or refunds, please contact our customer support team using the contact details provided on our website. We aim to respond to all enquiries as quickly as possible.